Compliance Handling
At Wealth Compass Financial Inc., we are committed to maintaining the highest standards of compliance and integrity. Our goal is to ensure that all our clients receive fair and transparent services while adhering to all regulatory requirements. If you have any concerns or complaints regarding our services, please follow the steps outlined below:
1. Contact Us: If you have a compliance-related concern, please reach out to us through one of the following methods:
- Email: [email protected]
- Phone: 778-873-7396
- Mail: Wealth Compass Financial Corp., 2000 – 4515 Central Blvd Metrotower III, Burnaby, BC V5H 0C6, Canada
2. Complaint Submission: Provide detailed information regarding your concern, including your name, contact information, policy or account number, and a description of the issue. This will help us address your concern more efficiently.
3. Acknowledgment: Upon receiving your complaint, we will acknowledge receipt within two business days. Our team will review the details and may contact you for additional information if needed.
4. Investigation: Our Compliance Department will conduct a thorough investigation of your complaint. This process may take up to 30 business days, depending on the complexity of the issue.
5. Resolution: Once the investigation is complete, we will communicate our findings and any corrective actions taken. If the complaint is resolved to your satisfaction, we will close the case. If further actions are required, we will work with you to ensure a fair and appropriate resolution.
We value your feedback and are committed to continuously improving our services. Your trust is important to us, and we strive to resolve all compliance issues in a timely and effective manner.
Thank you for choosing Wealth Compass Financial Corp.
